Last updated: August 19, 2024
At DiamantinoAlmeida.com, we are committed to providing high-quality mentorship services designed to support your personal and professional growth. We understand that circumstances may change, and you may need to reconsider your purchase. This Refund Policy outlines the terms under which refunds are provided for our mentorship services.
1. General Refund Policy
- Mentorship Sessions: Refunds for mentorship sessions are available under the conditions outlined below. Due to the personalized nature of our services, we encourage you to review our offerings carefully before making a purchase.
- Digital Products and Resources: If your mentorship program includes digital products, resources, or materials, these are non-refundable once accessed or downloaded.
2. Eligibility for Refunds
Refunds for mentorship services are subject to the following conditions:
- Cancellation Before the Start of Services: If you wish to cancel your mentorship program before the first session or service has commenced, you are eligible for a full refund of the payment made, minus any processing fees charged by payment processors.
- Cancellation After the Start of Services: If you have already begun your mentorship program and wish to cancel:
- Single Session Purchases: No refunds are available for single sessions that have already occurred.
- Multi-Session Packages: If you have purchased a package of sessions and wish to cancel after the program has started, you may be eligible for a partial refund. The refund will be calculated based on the remaining unused sessions, minus a cancellation fee of 10% of the total package cost.
- Rescheduling: If you need to reschedule a session, please notify us at least 24 hours in advance. Rescheduling requests made within this time frame will be accommodated at no extra charge. Failure to provide adequate notice may result in the session being forfeited without a refund.
3. How to Request a Refund
To request a refund, please contact us at diamantinoalmeida.com/contact with the following details:
- Your full name
- The email address used for the purchase
- The reason for the refund request
- Any relevant order or invoice numbers
Once your refund request is received, we will review it and notify you of the approval or rejection of your refund within 7 business days.
4. Refund Processing Time
If your refund request is approved, it will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
5. Non-Refundable Circumstances
- No-Shows: If you fail to attend a scheduled session without prior notice, the session will be forfeited, and no refund will be provided.
- Downloaded Digital Products: Any digital resources or materials provided as part of the mentorship program that have been accessed or downloaded are non-refundable.
- Partial Services: If you choose to discontinue the mentorship program after partial completion of the services, refunds will only be provided for the unused portion as per the conditions outlined in this policy.
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
DiamantinoAlmeida.com/contact
Thank you for choosing diamantinoalmeida.com for your mentorship needs. We are committed to your success and satisfaction.